Privacy Policy

Effective Date: January 1, 2026

Dallas Home Mold Water Fire Damage respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep it simple so you know exactly what to expect.

Information We Collect

When you contact us, we collect the details you give us: your name, phone number, email address, property address, and a description of the water, mold, or fire damage you're dealing with.

When you browse our website, we automatically collect some technical information. This includes your IP address, browser type, device type, pages you visit, and the time you spend on them.

If you call us, we may keep a record of the conversation so we can follow up on your project and improve our service.

How We Use Information

We use your contact details to respond to your request, schedule an inspection, provide an estimate, and keep you updated on your restoration project.

We use website data to understand how people find us and which pages are helpful, so we can make our site better for Dallas homeowners.

We may send you service updates or follow-up messages related to your project. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you use the site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

We do not use cookies to collect sensitive personal information like your Social Security number or payment details.

Analytics and Third-Party Tools

We use analytics tools, such as Google Analytics, to see how visitors move through our website. These tools collect anonymous data like page views, session duration, and referral sources.

We may also use third-party services for scheduling, customer communication, or advertising. These providers have their own privacy policies and only receive the information needed to perform their service.

We do not allow third-party tools to use your personal information for their own marketing purposes.

Data Sharing and Disclosure

We share your information only when it helps us serve you. This includes sharing details with our technicians, subcontractors, or vendors who assist with your restoration project.

We may disclose information if required by law, such as in response to a court order, subpoena, or legal process.

If our business is sold or merged, your information may be transferred as part of that transaction. We will notify you if that happens.

Data Retention

We keep your personal information for as long as needed to provide services, maintain accurate records, and meet legal or tax requirements.

When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers, encryption where appropriate, and limited access for employees who need it.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you as required by law.

User Rights

You have the right to request access to the personal information we hold about you.

You can ask us to correct inaccurate information, delete your data, or stop using it for certain purposes.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.

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