01
You come home from work and the laundry room floor is covered in an inch of water from the washer.
What we do: We dispatch immediately with a water extraction unit. First we shut the supply valve, then we extract, then we map moisture into the hallway and adjacent rooms. We set drying equipment the same visit.
→ Water is out within 2 hours of arrival, drying starts the same day, and the room is typically dry in 3 to 4 days.
02
Your dishwasher has been running fine but the cabinet under the sink smells musty and the toe kick is soft.
What we do: We pull the dishwasher, use a thermal imaging camera to find the wet zone, and dry the cabinet cavity. If drywall is saturated, we cut a small access panel, dry it, and patch it back.
→ The musty smell is gone, the cabinet is dry, and you know whether the gasket or the drain line needs replacing.
03
You notice a dark stain spreading on the hardwood near the refrigerator and the floor feels slightly soft.
What we do: We pull the fridge, check the water line and the slab edge with a moisture meter, and dry the area. If the hardwood has cupped, we document it for your insurance claim.
→ The leak is stopped, the flooring is dried, and you have photos and readings to support a repair or replacement claim.
04
A tenant calls at 11 p.m. saying the water heater is leaking into the closet and the carpet is soaked.
What we do: We answer 24/7, walk the tenant through shutting the valve, and dispatch a crew. We extract, remove wet pad, and set drying equipment. You get photos and a report by morning.
→ The tenant is taken care of, the unit is drying overnight, and you have documentation for the claim without leaving your house.